**Items must be returned (pre-paid USPS, UPS or Fed-Ex) in resalable condition within 5 days after the delivery date.
All items MUST BE RETURNED IN THE ORIGINAL PACKAGING. Any sign of wear will cause the item to be deemed damaged, and a refund may be refused. If the item has been opened and any sign of wear is apparent, we may opt to accept the return, but the merchandise will be subject to a 50% damage fee. Customer MUST contact us (firstname.lastname@example.org) in within 2 days after the delivery date to notify us of the return.
If damage in shipment occurs, item(s) may be returned and will be repaired free of charge as long as it is returned within 5 business days of the delivery date. (Customer is responsible for all shipping charges). We cannot accept liability for delays or errors caused by mishandled mail or courier mistakes.
Regarding General Returns:
If an item is returned for store credit, the customer may claim the entire amount of the invoice value minus S&H charges. Once the returned item(s) has been received and inspected, we will issue a coupon code that can be used toward the purchase of the exchange item. The code will be valid for 1 year.
If a refund in full is requested, monies will be sent in the amount of the invoice value minus S&H charges and a 20% restocking fee.
Returned items MUST BE IN RESALABLE condition and in the original protective
wrapping. If the returned item(s) has been opened, a damage fee of up to 50% of the invoice value will be applied. It may take up to 2 weeks to process the refund. All bonus gifts must be returned along with any return items. Once an order is placed and payment has been sent, any cancellation is considered a return and is subject to service and/or restock fees.
If a return is received after the timeframe for returns has expired, we will issue store credit only. **We WILL NOT accept a return after 30 days of the delivery date. Returned items received after 30 days will be treated as abandoned property.
**We value our customers and are dedicated to providing a reliable service; however, due to the various factors involved in the online ordering process, inspections, shipping, handling, etc., it is imperative that we adhere to our posted policies. REQUESTS FOR SPECIAL CASE ALLOWANCES WILL BE DENIED.
We cannot accept responsibility for delays due to courier or shipping
CLEARANCE ITEM SALES ARE FINAL - NO EXCHANGES OR RETURNS
SALE ITEMS may be returned for store credit or exchanges ONLY.
**Deposits and payments sent in for custom crowns, sashes, & specialty order payments are NONREFUNDABLE. Special ordered and custom items cannot be returned for store credit or exchange merchandise.