Customer Service

 
Shipping & Delivery
Your order will be packed securely and shipped quickly for your convenience.   You will be offered various shipping options at checkout.  See the processing time and delivery time to determine which shipping option is best for you.  Our shipping courier is United States Postal Service (USPS).
 
Privacy & Security
We will not use your personal information for any other purposes other than fulfiling your orders and communicating with you about PageantSupplier.com information.  We will never share your information with third party companies.  All personal contact information is kept private and safe on our secure severs.  Please see our Terms & Services as well as our privacy policy for more information. 
 
Returns & Replacements
Return Policy:
**Items must be returned (pre-paid USPS, UPS or Fed-Ex) in resalable condition within 5 days after the delivery date. 
All items MUST BE RETURNED IN THE ORIGINAL PACKAGING. Any sign of wear will cause the item to be deemed damaged, and a refund may be refused. If the item has been opened and any sign of wear is apparent, we may opt to accept the return, but the merchandise will be subject to a 50% damage fee. Customer MUST contact us (pageantsupplyshop@gmail.com) in within 2 days after the delivery date to notify us of the return.

If damage in shipment occurs, item(s) may be returned and will be repaired free of charge as long as it is returned within 5 business days of the delivery date. (Customer is responsible for all shipping charges). We cannot accept liability for delays or errors caused by mishandled mail or courier mistakes.
Regarding General Returns:
If an item is returned for store credit, the customer may claim the entire amount of the invoice value minus S&H charges. Once the returned item(s) has been received and inspected, we will issue a coupon code that can be used toward the purchase of the exchange item.  The code will be valid for 1 year.
If a refund in full is requested, monies will be sent in the amount of the invoice value minus S&H charges and a 20% restocking fee.
Returned items MUST BE IN RESALABLE condition and in the original protective
wrapping. If the returned item(s) has been opened, a damage fee of up to 50% of the invoice value will be applied. It may take up to 2 weeks to process the refund. All bonus gifts must be returned along with any return items. Once an order is placed and payment has been sent, any cancellation is considered a return and is subject to service and/or restock fees.
 
If a return is received after the timeframe for returns has expired, we will issue store credit only. **We WILL NOT accept a return after 30 days of the delivery date. Returned items received after 30 days will be treated as abandoned property.
 
**We value our customers and are dedicated to providing a reliable service; however, due to the various factors involved in the online ordering process, inspections, shipping, handling, etc., it is imperative that we adhere to our posted policies. REQUESTS FOR SPECIAL CASE ALLOWANCES WILL BE DENIED.
 
We cannot accept responsibility for delays due to courier or shipping
services.
 
CLEARANCE ITEM SALES ARE FINAL - NO EXCHANGES OR RETURNS
 
SALE ITEMS may be returned for store credit or exchanges ONLY.
**Deposits and payments sent in for custom crowns, sashes, & specialty order payments are NONREFUNDABLE.  Special ordered and custom items cannot be returned for store credit or exchange merchandise.
 
Ordering
We have made our site simple and convenient for you to be able to place orders, track orders, and view order history.  Please use your login information and view your account to find all of this information.  If you have any problems, please contact our customer support team for a quick and friendly solution.
 
Payment, Pricing & Promotions
We offer the best prices and many different payment options to make your shopping experience with PageantSupplier the best possible.  We also offer promotions throughout the year to show our appreciation for our customers. 
 
Viewing Orders
To view or track your orders, please login to your account and click the My Account link.  From there you may view and track your orders as well as view past orders.
 
Updating Account Information
To update your account information, please login to your account and click on the edit profile link. If you need assistance at any time, please contact our friendly customer support team for a quick response.
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